Introducing QChief™ - Call Queue Optimization

QChief from Press-One is our custom interactive voice response unit (IVR). With QChief, your customers can access their account information 24/7 and / or bypass the call queue and manage their accounts at a fraction of the cost of an agent handled call.

QChief allows for payment processing, menu driven technical support, device activation, account balance look up, delivery scheduling and so much more. QChief is affordable,fast and easy to work with. QChief allows administrative personnel to record and change up-front messaging at their leisure. Imagine the cost-savings of announcing a brief technical update or distribution delays up front, before the call goes to an agent!

QChief has been successfully installed on every major circulation business system including DSI, CircSmart, Collier-Jackson, Newscycle, Circulation Pro and several others.

QChief's implementation and maintenance costs are as much as 66% lower than the competition. With QChief you'll be saving money at every turn while providing a better, easier to manage customer convenience.

For more information on QChief, call Andy Orr at 970-372-0490 or contact us.